Collection COMMUNICATION
Collection ANNUAL APPRAISAL
Collection PROFESSIONNAL REVIEW

FORMULATING CRITICISMS AND COMPLIMENTS

To be comfortable with an employee when you want to give him/her criticism or a compliment.

SCENARIO

A knowledge module consisting of:

- an introductory video to understand the consequences of poorly-expressed criticism,
- an exploratory activity about formulating criticism and compliments,
- 5 practice activities to train with virtual situations,
- a summary with key concepts and printable sheets.

MISSION

Learn how to formulate criticism and compliments as well as common pitfalls, then practise anticipating employees’ reactions.

EDUCATIONAL BENEFITS AND OBJECTIVES

Know how to formulate constructive criticism,
Give indications of gratitude.

CONFIGURATION

Processor: Pentium Core2 Duo processor 2 GHz
RAM : 512Mo RAM (2GB for Vista and Seven or more depending of the application loaded at the same time)
1 sound card

OPERATING SYSTEM

Microsoft Windows XP and higher
Mac OS X 10.5 and higher

TO PLAY ONLINE

Adobe flash player

SUPPORTED WEB BROWSERS

Windows
Internet Explorer version 8 to 11, Edge
Firefox version 3.5 to 44
Chrome version <45
Mac OS X
Safari 5.0 to 9.0

REPORTING

Time passed, completion, progression, success, score

AVAILABLE LANGUAGES

French, english.