Collection CONFLICT MANAGEMENT

Managing difficult situations

To learn how to behave in a conflict with an employee.

SCENARIO

A knowledge module consisting of:
- an introductory video to understand how situations of conflict arise,
- an exploratory activity about strategies to approach conflicts,
- 3 practice activities to train with virtual situations,
- a summary with key concepts and printable sheets.

MISSION

Identify how to untangle situations of conflict, then practise rebuilding discussions in 3 practice activities.

Educational Benefits and Objectives

  • Use communication techniques to untangle tensions,
  • Spot and identify types of disagreements and conflicts,
  • Handle pressure in a high-tension or crisis situation.

CONFIGURATION

Processor: Pentium Core2 Duo processor 2 GHz
RAM : 512Mo RAM (2GB for Vista and Seven or more depending of the application loaded at the same time)
1 sound card

OPERATING SYSTEM

Microsoft Windows XP and higher
Mac OS X 10.5 and higher

TO PLAY ONLINE

Adobe flash player

SUPPORTED WEB BROWSERS

Windows
  Internet Explorer version 8 to 11, Edge
  Firefox version 3.5 to 44
  Chrome version <45
Mac OS X 
  Safari 5.0 to 9.0

REPORTING

Time passed, completion, progression, success, score

AVAILABLE LANGUAGES

French