Collection DELEGATING
Collection COMMUNICATION
Collection PROFESSIONNAL REVIEW

Mastering listening

To use an appropriate listening approach with the interviewee during a review

SCENARIO

A knowledge module consisting of:

- an introductory video to understand the importance of listening during a review,
- an exploratory activity about listening techniques (rephrasing, questioning, non-verbal postures, etc.),
- 3 practice activities to train with virtual situations,
- a summary with key concepts and printable sheets.

MISSION

Learn about the different listening techniques you need to use in reviews and put them directly into practice in virtual yet realistic situations.

EDUCATIONAL BENEFITS AND OBJECTIVES

  • Know listening skills and use them appropriately,
  • Know different types of questions and their roles,
  • Identify expressions that are detrimental to listening.

CONFIGURATION

Processor: Pentium Core2 Duo processor 2 GHz
RAM : 512Mo RAM (2GB for Vista and Seven or more depending of the application loaded at the same time)
1 sound card

OPERATING SYSTEM

Microsoft Windows XP and higher
Mac OS X 10.5 and higher

TO PLAY ONLINE

Adobe flash player

SUPPORTED WEB BROWSERS

Windows
  Internet Explorer version 8 to 11, Edge
  Firefox version 3.5 to 44
  Chrome version <45
Mac OS X 
  Safari 5.0 to 9.0

REPORTING

Time passed, completion, progression, success, score

AVAILABLE LANGUAGES

French