Collection DELEGATING
Collection COMMUNICATION
Collection PROFESSIONNAL REVIEW
Mastering listening
SCENARIO
A knowledge module consisting of:
- an introductory video to understand the importance of listening during a review,
- an exploratory activity about listening techniques (rephrasing, questioning, non-verbal postures, etc.),
- 3 practice activities to train with virtual situations,
- a summary with key concepts and printable sheets.
MISSION
Learn about the different listening techniques you need to use in reviews and put them directly into practice in virtual yet realistic situations.
EDUCATIONAL BENEFITS AND OBJECTIVES
- Know listening skills and use them appropriately,
- Know different types of questions and their roles,
- Identify expressions that are detrimental to listening.
CONFIGURATION
Processor: Pentium Core2 Duo processor 2 GHz
RAM : 512Mo RAM (2GB for Vista and Seven or more depending of the application loaded at the same time)
1 sound card
OPERATING SYSTEM
Microsoft Windows XP and higher
Mac OS X 10.5 and higher
TO PLAY ONLINE
SUPPORTED WEB BROWSERS
Windows
Internet Explorer version 8 to 11, Edge
Firefox version 3.5 to 44
Chrome version <45
Mac OS X
Safari 5.0 to 9.0
REPORTING
Time passed, completion, progression, success, score
AVAILABLE LANGUAGES
French